Last updated: 25 October 2026
Hungry PAPA (The Trustee for Hungary Papa) · ABN 22 638 937 865
7 Paisley St, Footscray VIC 3011 · 03 9191 7779 · hungarypapa27@gmail.com
Overview
We cook every order fresh, so we want you to love your meal. Because food is perishable, we can’t accept returns of food once it has been collected or delivered. If something isn’t right with your order, please tell us. We’ll make it right with a replacement, a credit or a refund.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Problems with your order
Please contact us as soon as possible, and within 24 hours of collection or delivery, if:
- an item is missing or incorrect
- your food is not of acceptable quality (for example undercooked, spoiled or contaminated)
- your order did not arrive
To help us sort it out quickly, please have ready:
- your order number or receipt
- a photo of the item, if you can
- a short description of the problem
Depending on the issue, we’ll remake or replace the item, give you a store credit, or give you a full or partial refund.
We don’t usually refund for personal taste (for example “I didn’t like the flavour”), but please talk to us anyway. We’d love the feedback and will always try to help.
Cancelling an order
- Online, pick-up and delivery orders: you can cancel for a full refund before we start preparing your order. Once cooking has started, we may not be able to offer a refund.
- Scheduled orders (pick-up or delivery at a later time): cancel at least 2 hours before your scheduled time for a full refund.
Catering orders
Catering orders need ingredients bought and prepared in advance, so these terms apply:
- Cancel 48 hours or more before the event: full refund
- Cancel 24–48 hours before the event: 50% refund
- Cancel less than 24 hours before the event: no refund, unless required by law
- Changes to numbers or menu can be made up to 24 hours before the event.
If we have to cancel your catering order for any reason, you’ll receive a full refund.
Third-party delivery apps
If you ordered through a delivery app such as Uber Eats, DoorDash or Menulog, please contact that app first. They handle refunds for orders placed through their platform. We’re happy to help if they need anything from us.
Discounts, promotions and free items
- Refunds are based on the amount you actually paid, after any discount or promo code (for example a student deal or SP20STU).
- Free items (such as free ice-cream with dine-in meals) and promotional prizes (such as Photo of the Week vouchers) have no cash value and can’t be exchanged for cash.
- If a discounted item is faulty, you still have the same rights as for full-priced items.
Gift and promotional vouchers
- Vouchers can’t be exchanged for cash and any unused balance isn’t refundable, except where required by law.
- Purchased gift vouchers are valid for at least 3 years from the date of purchase.
- Promotional or prize vouchers are valid for the period shown on the voucher.
Allergies and dietary needs
Please tell us about any allergies or dietary requirements when you order. We take care in our kitchen, but because we handle common allergens such as gluten, dairy, nuts, sesame and egg, we can’t guarantee any dish is completely allergen-free.
How refunds are paid
- Refunds go back to your original payment method.
- Card and online payments usually take 3–10 business days to appear, depending on your bank.
- Cash payments are refunded in cash at our restaurant.
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your card provider or bank, since refunds can take a few days to process.
- If you still haven’t received it, contact us at hungarypapa27@gmail.com or 03 9191 7779 with your order number.
Need help?
Call us on 03 9191 7779, email hungarypapa27@gmail.com, or visit us at 7 Paisley St, Footscray.
Open Mon–Sat from 11:30am (Mon–Thu till 8pm, Fri–Sat till 8:30pm), closed Sunday.
